A note on namingIn May 2026, PCOS was renamed Polyendocrine Metabolic Ovarian Syndrome (PMOS). I use "PCOS" here because it remains a familiar search term. Both names refer to the same condition.
Founder Diaries
Wax for PCOS Hair Removal: The Story Behind Crybaby Wax
I built Crybaby because nothing worked on my coarse, thick facial hair. Not the drugstore wax strips I tried at 16. Not the IPL device I bought in my twenties. Not the year of professional laser that triggered paradoxical hair growth. All of these failures helped create Crybaby Wax.
By Cat Smith8 Min ReadMay 2026Medically reviewed by Susan Smith, BSN. Last reviewed August 15, 2026
Cat Smith, 2026
I was 16 the first time I waxed my face and neck.
It was the week before prom. My hair was going up, my dress was strapless, and the secret I had been hiding since middle school was about to be on display.
I could grow a full beard.
I didn't know what PCOS was. I didn't know it had a name. All I knew was that I needed it gone before my date saw it.
I went to the drugstore and bought the only thing I could find that I thought would work: a box of wax strips, the kind you warm between your hands. I locked the bathroom door, pressed them on, and pulled with all my might.
I took off more skin than hair.
The week before prom, Age 16
The next day my neck and lower face were covered in what looked like acne. Every empty follicle had clogged and inflamed overnight. The hair the wax couldn't remove taunted me.
I plucked what I could with tweezers, caked on makeup, and went to prom looking, in my own mind, like a teenager who had wrecked her face the day before the most important night of high school.
That bathroom was the first iteration of a cycle I would live in for the next 15 years.
The Decades long struggle
15 Years of Failures
16
Drugstore Wax Strips
Failed
More skin than hair came off. Follicles clogged. Went to prom with a caked on layer of makeup.
19
Tweezers and Locked Doors
Passable
Late-night plucking in my college dorm so my roommate wouldn't see what all the dark hair I grew.
22
Daily Shaving
Failed
It was necessary to shave twice a day to combat stubble. Broke out constantly from irritation.
29
3 OBGYNs, Elevated Testosterone
Dismissed
By 29, my concerns had been dismissed by 3 doctors. Bloodwork flagged elevated hormones, but three doctors told me try birth control and metformin and that it wasn't a big deal. None ordered an ultrasound or advanced blood work.
31
PCOS Diagnosis, Finally
Breakthrough
I cried in an exam room with my fourth doctor. She did a transvaginal ultrasound that revealed my left ovary, visibly covered in cysts. We started a game plan to help the symptoms, but my hair growth was not improved.
32
At-Home IPL
Failed
Imrproved less than nothing. It was not effective for PCOS-driven follicle activity. I ended up with a drawer full of disposable cartridges and out hundreds of dollars.
33
1 Year of Professional Laser Hair Removal
Made It Worse
Triggered paradoxical hypertrichosis. Ended up with more hair that was thicker than when I started.
34
Over a decade in Beauty Meets a Pandemic
Win
During the pandemic, a small idea started formulating. I reached out to manufactureres I had worked with in my career. We started developing the waxing system I had needed since I was 16. Two years of R&D later, Crybaby Wax launched.
Chapter 02, The DiagnosisA 10-Year Wait for a Diagnosis
I did not know I had PCOS until I was 31.
In the years between, I shaved my face twice a day. I plucked at night, late, in college dorm room with so my roommate wouldn't see what I was doing. I broke out constantly, not from acne, but from hair that snapped off below the skin and from peeling, irritated skin from shaving. My periods were never on a calendar anyone could read. I would go up to 95 days without one.
0
Years to Diagnosis
0
OBGYNs Who Dismissed Me
0
Days Between Periods
I saw three different OBGYNs. Bloodwork came back with elevated testosterone every time. None of them flagged it as high enough to warrant a workup. I was told to track my cycle and come back or that it was excessive stress . I was told some women just have more body hair than others, as if I had been describing a few stray chin hairs and not a beard I shaved every morning before work.
It took me crying in an exam room, telling my 4th OB-GYN that I genuinely did not know what was happening to my own body, to get a transvaginal ultrasound.
There it was in black and white, the diagnosis I had been begging for since I was a teenager.
When I received the printout, I could see my left ovary was visibly covered in cysts. I left with a prescription and a plan. The medication eventually evened out my cycle, but it did absolutely nothing for the hair.
Chapter 03, The BackfireWhy did laser make my hair growth worse?
After the diagnosis, I went looking for a permanent answer to get rid of the facial hair.
I bought the most advanced at-home IPL device on the market at the time. It did less than nothing. The device wasn't powerful enough to make a dent in PCOS-driven follicle activity. After months of obediently following a schedule, I had nothing to show for it but a drawer full of disposable cartridges.
So I researched other options. Electrolysis was an option, but the cost and the estimated time to address the hair I have was astronomical.
As a last resort, I signed up for a year of professional laser hair removal. I researched lasers and clinics obsessively. I picked a clinic with a reputation for treating women with PCOS. I asked about wavelengths, about settings, about what to expect. I went in for treatment after treatment and paid for the package up front. At the end of the year, it had not only failed to reduce the hair, it had triggered paradoxical hair growth.
What nobody tells you
Paradoxical Hypertrichosis
A known risk of laser and IPL on PCOS skin, where the treatment stimulates dormant follicles in the surrounding area to produce more hair that is thicker instead of less.
After a year of painful, expensive treatments, I had more hair on my face than when I started. A mix of white and dark, growing in like a prickly blanket every day across my chin, cheeks, and neck.
That was the moment I stopped trusting that anyone outside of me was going to fix this.
What the research says
Paradoxical hypertrichosis, hair that grows back thicker after treatment, is documented for both laser and IPL, and the reported rates vary widely. A 2021 systematic review and meta-analysis of 9,733 patients pooled it at 3 percent, found the type of device made no difference, and found it concentrated on the face and neck. Outside those areas it turned up in 0.08 percent of cases. A 2025 prospective study of facial alexandrite laser reported a much higher 16.2 percent, and identified who carries the risk: PCOS more than doubled it, 33.3 percent of patients with PCOS versus 14.1 percent of patients without it. It is not in your head.
The Endocrine Society's clinical practice guideline on hirsutism names shaving, plucking, and waxing as the cosmetic measures women try, and for those who want a procedure it suggests laser or photoepilation. I am not telling you that guideline is wrong. I am telling you what those PCOS numbers meant for my face, and why I built a wax instead. Full citations are in the medical references at the end of this page.
Chapter 04, The IdeaA Pandemic, 15 Years in Beauty, and an Idea
I had spent 15 years working for beauty brands by the time the pandemic hit. I knew the manufacturers. I knew the formulators. I knew which suppliers were doing real innovation work.
When the world locked down in 2020, I was alone with my thoughts and a long list of things I had always wanted to build. The one I kept coming back to was wax.
I had not waxed since I was 16. The drugstore bathroom story was vivid enough that I had spent a decade avoiding the entire category. But shaving and plucking weren't sustainable. Laser had failed me in the worst way it could fail anyone. I needed to know if waxing had gotten any better since the box I bought as a teenager, and if it hadn't, I wanted to know why.
I started talking to suppliers. I asked for samples. I read formulation documents. What I found was that waxing as a category had been almost completely asleep for two decades. The big brands were still selling the same harsh formulas they had been selling when I ripped my face off as a teenager. Pre-wax and post-wax care, where it existed at all, was an afterthought, full of synthetic fragrance and ingredients I would never put on my face on a normal day.
I lean clean in the rest of my life with my skincare, my food, and what I cook with at home. There was no reason wax should be the exception, and there was definitely no reason a category that women with PCOS quietly depend on should still be stuck in 2003.
Temperature and heating directions vary by product and warmer.
Formula
Ingredients, fragrance and warnings vary by formula.
Removal
Removal technique depends on whether the product is hard or soft wax.
Pre/Post Care
Check which skincare products are included and when their labels permit use.
Built For
Check whether the formula is intended for your treatment area.
vs
Crybaby
Temperature
Full-size Meltdown Machine: reduce to 150 F after melting, allow cooling and wrist-test before use.
Formula
Synthetic, vegan and rosin-free hard wax. Contains fragrance.
Removal
Apply with growth; remove quickly against growth, low and parallel. Do not re-wax the same spot.
Pre/Post Care
Gel for intact skin after waxing; AHA splash between sessions as directed.
Built For
Wax and guidance for permitted facial areas, used by consumers and licensed estheticians.
Chapter 05, The BrandWhat I Built (and Why It's Different)
Two years of research. Hundreds of wax samples ripped off my own skin (and my husband's skin). Pre and post care formulas reworked until the ingredient deck looked like something I would actually put on my skin.
Crybaby Wax was born from this work.
Our hard waxes are professional-grade, synthetic, vegan and rosin-free. They contain fragrance. Read the formula warnings, patch test the intended area and check wax texture and temperature before use; no formula can guarantee irritation-free waxing.
The pre and post care lines are clean, multi-use, and built to actually treat the skin underneath the hair, not just degrease it for the next pull.
I built it for myself first. The 16-year-old me at the bathroom mirror. The 19-year-old me hiding in a dorm with tweezers. The 31-year-old me crying in front of an OBGYN. The 33-year-old me staring at a year of failed laser payments.
But I also built it for the licensed estheticians who have been working with the same harsh, slow, allergen-heavy product line for two decades and deserve better tools, and for every other person whose waxing horror story has nothing to do with PCOS at all.
We make Wax for Wussies
We make wax for people who have been through their own waxing horror stories. Who think it is too hard to wax. Who think they are stuck with unwanted hair.
Chapter 06, Just For YouWhat do I want you to know if you have PCOS?
Wax is not a cure for facial hair. I want to be honest about that up front. Nothing topical is going to undo what hormonal hair growth does to your face every day. The follicles are still there. The androgen response is still there. The condition is still there.
For me, finding a hard wax my skin tolerated meant more time without daily shaving. How long a result lasts varies; hair should be at least 1/4 inch and skin fully settled before another session.
I cannot fully describe what that meant for me the first time I lived it. No more turning my head away when someone reached up to touch my face. No more makeup that sat weirdly because the hair underneath was already growing back by the time I was applying it. No more shaving before work meetings. No more locked doors at night.
It is not a permanent fix, but it is a release.
Cat Smith, Founder
If you have spent years on the same cycle I was on, I want you to know two things.
First, you are not alone. About 1 in 10 women of reproductive age have PCOS, and a majority of them deal with hormonal facial hair at some point. That is millions of women, almost completely invisible in mainstream beauty.
There is also a growing infrastructure for PCOS that did not exist when I was 16. Organizations like PCOS Challenge run grants for women dealing with the same things I dealt with, including a Confidence Grant that funds hair and skin treatments specifically. If you are looking for community or support, those are good places to start. I make wax. They make sure no one with PCOS goes through this alone.
Hours until stubble returns PCOS-driven growth is fast.
Winner
The After
Crybaby Hard Wax
0
Sessions per year Assumed interval: every 2 to 3 weeks.
~7
Hours per year Assumed 20-minute face session.
2-3
Weeks between sessions Illustration only; regrowth varies.
This illustration assumes twice-daily shaving versus a wax every two to three weeks. It is not a promised schedule or time saving. Base your own next session on at least 1/4 inch of regrowth and fully settled skin.
Where to Start
Two Doors In
Recommended
Shop the PCOS Facial Hair Kit
The three products I personally use on my face and neck.
What do people ask about PCOS facial hair removal?
Crybaby Wax hard wax is formulated for fine or coarse hair on the areas permitted by its directions. Check the formula warnings, patch test and let hair reach at least 1/4 inch. A first-pass result is not guaranteed; do not repeatedly wax the same spot.
Wait until hair is at least 1/4 inch long and the skin has fully settled. Timing varies; waxing does not guarantee finer regrowth or permanent hair reduction. Plan from your actual regrowth rather than a promised two- or three-week schedule.
Waxing removes existing hair. It does not guarantee finer future growth or control the hormonal cause of facial hair. Discuss new or changing growth with your clinician. If hair changed after laser or IPL, ask the treating clinician to assess it before changing your removal routine.
Crybaby Wax directions exclude use with retinol or tretinoin and after a recent chemical peel. Ask your treating clinician whether and when waxing is appropriate with your medication or skin treatment. Do not stop prescribed medication simply to wax. A medication name alone does not establish that waxing is appropriate; do not rely on a general statement that wax cannot interact with treatment.
Hard wax sets into its own strip, while soft wax needs a separate fabric or paper strip. Either method can irritate or lift skin. Check the selected formula, permitted areas and warnings, then use controlled technique and a separate wrist-temperature check.
Results vary with hair growth, the area and technique. Waxing removes existing hair and does not permanently stop growth. Wait until hair is at least 1/4 inch long and the skin has fully settled. Timing varies; waxing does not guarantee finer regrowth or permanent hair reduction.
Sources
Medical references
Claims on this page about PCOS, hirsutism, and paradoxical hair growth after laser or IPL are supported by the following sources. The PCOS-specific figures come from studies of alexandrite laser.
Martin KA, Anderson RR, Chang RJ, et al. Evaluation and Treatment of Hirsutism in Premenopausal Women: An Endocrine Society Clinical Practice Guideline. The Journal of Clinical Endocrinology and Metabolism. 2018;103(4):1233-1257.View source
World Health Organization. Polycystic ovary syndrome. WHO fact sheet.View source
National Library of Medicine (NIH). Polycystic Ovary Syndrome. MedlinePlus.View source
Snast I, Kaftory R, Lapidoth M, Levi A. Paradoxical Hypertrichosis Associated with Laser and Light Therapy for Hair Removal: A Systematic Review and Meta-analysis. American Journal of Clinical Dermatology. 2021;22(5):615-624.View source
Qeyam H, Elrafi A, Alomari S, Jaradat M. Predictors and prevalence of paradoxical hypertrichosis in alexandrite laser-based facial hair removal: results from a prospective clinical study. Lasers in Medical Science. 2025;40(1):240.View source
Alajlan A, Shapiro J, Rivers JK, et al. Paradoxical hypertrichosis after laser epilation. Journal of the American Academy of Dermatology. 2005;53(1):85-88.View source
American Academy of Dermatology. Hair removal: How to wax.View source
This page is for educational purposes and is not medical advice. Talk to your doctor about the diagnosis and treatment of PCOS.
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